You can contact our support team on 1800-21200-6122 You can send your queries directly on firstname.lastname@example.org
How to configure syrotech ONT?
ONT is a part of entire FTTH network, we suggest getting it done from your ISP (Internet services provider) who has all the credentials for your connection and make your FTTH connection work or you can do it by your self. Watch Now
What is the process for Firmware upgradation
Login to your device, you can download the respective firmware based on your product model/hardware version from https://syrotech.com/Firmware , OR to get the firmware by sending an email with a screenshot of first information page of the device which lists the hardware and software versions, to the technical team on email@example.com
Whom to contact for MTCTE Certificate
Our Technical support team will share it with you on your mail id. Please send an email on firstname.lastname@example.org with your product model number
What products can be covered by Technical Support?
All syrotech brand products, which are under warranty. We are always here to provide you technical support. For home users kindly contact your service provider
as they have all the credentials related to your services.
For Fiber products- please contact on 1800-21200-6122
For Entrance Products- Please contact on 9289379972
For CCTV Products- Please contact on 9289379973
For Biometric & Access Control Products- Please contact on 9717259994
Can you provide technical support for out of warranty products?
No, we don’t provide support for out of warranty products.
Can I get support in my local language?
We are happy to assist you in all Languages.
What is the timing of technical support?
Our Technical Support is available from 9:30AM-8PM on working days.
How can I register my complaints about a product?
Please visit our contact page and fill the form. We will get back to you with the solution. You can also chat with us within working hours.
Whom should I contact, if I am facing internet connectivity issue
You should contact your local area internet service provider.
Whom should I contact to recharge my WI-FI plan?
Please contact your internet service provider for the same. We are a device manufacturer. You must be using our brand devices.
Please help me change the username and password of the device.
If the default username/password on device is not working, then first contact your internet service provider because they might have changed during the first-time installation. But still facing the issue, please drop an email on email@example.com
How do we reset syrotech router?
Before resetting the ONT/Router, kindly ensure you have all the credentials for reconfiguration. There is a RST (Reset) button on the ONT/Router, kindly press the same for 15-20 seconds to turn the product into factory state. Watch Now
My ONT PON LED is blinking
If PON LED is blinking, please contact your ISP, there are possible chances of fiber connectivity issue between your ONT and service provider network.
My ONT PON LED is RED
If PON LED is in RED state, please contact your ISP, there are possible chances of fiber connectivity issue between your ONT and service provider network.
How do I enable Wi-Fi on my syrotech router?
If your product is Wi-Fi supported, then Wi-Fi is by default enabled. Default password is printed on the label of the ONT/Router
I am not able to connect Wi-Fi on phone/laptop?
Please check if you are within Wi-Fi range of your ONT/Router, check if connecting the correct SSID, also check if the password/key entered is correct
I am not able to connect Wi-Fi on phone/laptop?
For best performance test, we recommend a direct Ethernet (LAN) cable connection. Internet speeds over a wired connection (Cat 5 or Cat 6 ethernet cable) are faster compared to wireless speeds. Check your speed on LAN if it’s as per your plan.
There are many factors that adversely impact your home Wi-Fi performance, these are:
- Types of wireless client devices its processor and operating system: older phones and laptops that have older Wi-Fi protocols 802.11b/g will give you lower speed.
- Number of devices in use: the more the devices, the more the load on the router and the lesser the speed.
- Distance from the router: the 2.4 GHz channel gives you range but lower speeds, while the 5 GHz channel is less crowded, gives you higher speed but for shorter distances.
- Network interference in your home. In high-rise buildings, with multiple flats on the same floor, signal interference from your neighbor’s router impacts the reach and speed of your router.
- Building materials, in-home obstructions affect signal strength.
- Location of your Wi-Fi router. Do place your router in a central, elevated spot. Your router should also be away from sources of electrical interference such as microwaves, cordless phones and TVs.
Why is my FTTH internet slow when accessed over Wi-Fi?
The speeds that can be attained over Wi-Fi depends on how close you are to the Wi-Fi ONT/router and various other factors including the interference from nearby Wi-Fi networks etc.
Use dual band Wi-Fi routers / ONT that support latest Wi-Fi standards like 802.11 AC / 802.11 AX. Connect to 5GHz Wi-Fi band for less interference, better speeds, although the range is less.
My Wi-Fi signal is weak at the corner of my room. What can I do to improve it?
Wi-Fi signal strength depends on how close you are to the Wi-Fi router. Walls and other obstacles like cabinets obstruct the signal and reduce the signal strength thereby seriously impacting
the signals and speeds. Keep your desktops, laptops, mobiles and other devices closer to the Wi-Fi router / ONT so that you will be having a better Wi-Fi signal. Wi-Fi coverage can be extended to
other rooms by employing Wi-Fi mesh network devices or by installing additional Wireless Access Points or Wi-Fi extenders which are now available.
How do we connect syrotech ONT with OLT?
Kindly contact your local service provider.
Does my OLT support 10g Port uplink?
Yes, our OLT support 10g port uplink, you need to enable 10g port and can connect 10g SFPs to uplink port
Does OLT support 100M SFP uplink?
No, OLT SFP port does not support 100M SFP uplink.
Can I migrate my customers from EPON to GPON OLT?
Yes, you can migrate your customers from EPON to GPON OLT, but for that you need to have all details of existing EPON OLT customer per port (MAC addresses, GPON SN, VLAN)
How to add IP address in syrotech OLT?
There is a default IP to access the OLT printed on label of the OLT, for additional management IP needs configuration. Kindly contact our support team.
Is syrotech OLT compatible with another OEM?
Yes, Syrotech OLT is open to any OEM device, provided the other OEM device is open to any OLT.
How do I know the current software version of OLT?
For knowing the version of OLT, kindly login the OLT with its IP address and username/password credentials printed on label. After successful login, you may find the version on the first login page of OLT.
My OLT PON SFP is not giving enough power output.
Please check the optical patch cord you are using is SC/UPC (blue) or SC/APC (green), please check if any other PON SFP have similar issues, check the grounding of OLT.
Can I give CATV services on FTTH?
Yes, you can provide CATV services over FTTH, your network should have CATV EDFA along with OLT and customer ONT should be CATV (Triple Play) enabled.
Do you provide installation services as well?
No, we do not provide installation
What is the warranty period of your products?
Fiber: 3 years on Networking Products
Security: 2 years on All Security Products
Entrance: 1 year on Entrance Products
RMA (Return Merchandise Authorization) Related Queries:
What is an RMA and why do I need it?
RMA stands for Return Merchandise Authorization. It is a unique identifier used to track product returns from customers for warranty purpose or any other reason. You need an RMA to ensure that your return is processed correctly.
How do I request an RMA?
You can request an RMA by filling out a form or contacting our customer service department at +91-9910019308 or mail at firstname.lastname@example.org
What information do I need to provide when requesting an RMA?
You will typically need to provide your invoice copy with product description, Product S/Ns, Mac Id and the reason for the return or mention the problem facing with product.
How do I send my RMA?
You have to send your product along with all requested details at our address through any postal or courier service or visit our NOIDA office.
Do I need to pay for return shipping?
Generally, you have to send your product at our RMA division at your own cost and we ship product at our expanses through courier or postal services depending on available services for your location
How long does it take to process an RMA?
Generally, DOA (Dead on Arrival) products we process immediately on arrival of faulty products* and other faulty return products process within a week time (7days).
*Subject to availability of Stock.
What happens after I send my product back with an RMA?
The return/faulty product inspected by Engineers/technicians as per return reason/problem, depending on that, product replacement has to be issued to customer.
Can I return an Item that has burnt or Water damage issue?
RMA cannot be processed, if product has been burnt or water damaged. Product cannot cover warranty in this condition.
To whom should I contact to know about the product which I have sent for service?
Please contact our RMA team. We are happy to assist you.
To whom should I connect for Product Replacement?
Please contact our RMA team.
Could you please share Contact details of RMA branch?
Please mail to us on email@example.com We are happy to assist you properly.