You can contact our support team on 1800-21200-6122
You can send your queries directly on
ONT is a part of entire FTTH network, we suggest getting it done from your ISP (Internet services provider) who has all the credentials for your connection and make your FTTH connection work or you can do it by your self. Watch Now
Login to your device, you can download the respective firmware based on your product model/hardware version from , OR to get the firmware by sending an email with a screenshot of first information page of the device which lists the hardware and software versions, to the technical team on
Our Technical support team will share it with you on your mail id. Please send an email on with your product model number
All syrotech brand products, which are under warranty. We are always here to provide you technical support. For home users kindly contact your service provider as they have all the credentials related to your services.
For Fiber products- please contact on 1800-21200-6122
For Entrance Products- Please contact on 9289379972
For CCTV Products- Please contact on 9289379973
For Biometric & Access Control Products- Please contact on 9717259994
No, we don’t provide support for out of warranty products.
We are happy to assist you in all Languages.
Our Technical Support is available from 9:30AM-8PM on working days.
Please visit our contact page and fill the form. We will get back to you with the solution. You can also chat with us within working hours.
You should contact your local area internet service provider.
Please contact your internet service provider for the same. We are a device manufacturer. You must be using our brand devices.
If the default username/password on device is not working, then first contact your internet service provider because they might have changed during the first-time installation. But still facing the issue, please drop an email on
Before resetting the ONT/Router, kindly ensure you have all the credentials for reconfiguration. There is a RST (Reset) button on the ONT/Router, kindly press the same for 15-20 seconds to turn the product into factory state. Watch Now
If PON LED is blinking, please contact your ISP, there are possible chances of fiber connectivity issue between your ONT and service provider network.
If PON LED is in RED state, please contact your ISP, there are possible chances of fiber connectivity issue between your ONT and service provider network.
If your product is Wi-Fi supported, then Wi-Fi is by default enabled. Default password is printed on the label of the ONT/Router
Please check if you are within Wi-Fi range of your ONT/Router, check if connecting the correct SSID, also check if the password/key entered is correct
  • For best performance test, we recommend a direct Ethernet (LAN) cable connection. Internet speeds over a wired connection (Cat 5 or Cat 6 ethernet cable) are faster compared to wireless speeds. Check your speed on LAN if it’s as per your plan.
  • There are many factors that adversely impact your home Wi-Fi performance, these are:
    - Types of wireless client devices its processor and operating system: older phones and laptops that have older Wi-Fi protocols 802.11b/g will give you lower speed.
    - Number of devices in use: the more the devices, the more the load on the router and the lesser the speed.
    - Distance from the router: the 2.4 GHz channel gives you range but lower speeds, while the 5 GHz channel is less crowded, gives you higher speed but for shorter distances.
    - Network interference in your home. In high-rise buildings, with multiple flats on the same floor, signal interference from your neighbor’s router impacts the reach and speed of your router.
    - Building materials, in-home obstructions affect signal strength.
    - Location of your Wi-Fi router. Do place your router in a central, elevated spot. Your router should also be away from sources of electrical interference such as microwaves, cordless phones and TVs.
The speeds that can be attained over Wi-Fi depends on how close you are to the Wi-Fi ONT/router and various other factors including the interference from nearby Wi-Fi networks etc. Use dual band Wi-Fi routers / ONT that support latest Wi-Fi standards like 802.11 AC / 802.11 AX. Connect to 5GHz Wi-Fi band for less interference, better speeds, although the range is less.
Wi-Fi signal strength depends on how close you are to the Wi-Fi router. Walls and other obstacles like cabinets obstruct the signal and reduce the signal strength thereby seriously impacting the signals and speeds. Keep your desktops, laptops, mobiles and other devices closer to the Wi-Fi router / ONT so that you will be having a better Wi-Fi signal. Wi-Fi coverage can be extended to other rooms by employing Wi-Fi mesh network devices or by installing additional Wireless Access Points or Wi-Fi extenders which are now available.
Kindly contact your local service provider.
Yes, our OLT support 10g port uplink, you need to enable 10g port and can connect 10g SFPs to uplink port
No, OLT SFP port does not support 100M SFP uplink.
Yes, you can migrate your customers from EPON to GPON OLT, but for that you need to have all details of existing EPON OLT customer per port (MAC addresses, GPON SN, VLAN)
There is a default IP to access the OLT printed on label of the OLT, for additional management IP needs configuration. Kindly contact our support team.
Yes, Syrotech OLT is open to any OEM device, provided the other OEM device is open to any OLT.
For knowing the version of OLT, kindly login the OLT with its IP address and username/password credentials printed on label. After successful login, you may find the version on the first login page of OLT.
Please check the optical patch cord you are using is SC/UPC (blue) or SC/APC (green), please check if any other PON SFP have similar issues, check the grounding of OLT.
Yes, you can provide CATV services over FTTH, your network should have CATV EDFA along with OLT and customer ONT should be CATV (Triple Play) enabled.
No, we do not provide installation
Fiber: 3 years on Networking Products
Security: 2 years on All Security Products
Entrance: 1 year on Entrance Products
RMA (Return Merchandise Authorization) Related Queries:
RMA stands for Return Merchandise Authorization. It is a unique identifier used to track product returns from customers for warranty purpose or any other reason. You need an RMA to ensure that your return is processed correctly.
You can request an RMA by filling out a form or contacting our customer service department at +91-9910019308 or mail at
You will typically need to provide your invoice copy with product description, Product S/Ns, Mac Id and the reason for the return or mention the problem facing with product.
You have to send your product along with all requested details at our address through any postal or courier service or visit our NOIDA office.
Generally, you have to send your product at our RMA division at your own cost and we ship product at our expanses through courier or postal services depending on available services for your location
Generally, DOA (Dead on Arrival) products we process immediately on arrival of faulty products* and other faulty return products process within a week time (7days). *Subject to availability of Stock.
The return/faulty product inspected by Engineers/technicians as per return reason/problem, depending on that, product replacement has to be issued to customer.
RMA cannot be processed, if product has been burnt or water damaged. Product cannot cover warranty in this condition.
Please contact our RMA team. We are happy to assist you.
Please contact our RMA team.
Please mail to us on We are happy to assist you properly.